Application Error: explorer.exe (exception error: 0xc0000005)

[simon_lefisch]

Hello everyone,


Hoping someone can give me a little more insight on this error.


I have a PC running Server 2008 R2. Recently Windows Explorer crashed on me. Below is the info I pulled from Event Viewer:

Faulting application name: Explorer.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7a144
Faulting module name: nvui.dll, version: 8.17.13.4195, time stamp: 0x56ab2bcc
Exception code: 0xc0000005
Fault offset: 0x00000000000248d6
Faulting process id: 0xa60
Faulting application start time: 0x01d1a22e2aef9f34
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Program Files\NVIDIA Corporation\Display\nvui.dll
Report I'd: 0b33d046-0fb4-11e6-acfc-00235482096a

It then happened again:

Faulting application name: Explorer.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7a144
Faulting module name: SHELL32.dll, version: 6.1.7601.18952, time stamp: 0x55c3a0ed
Exception code: 0xc0000005
Fault offset: 0x000000000020161f
Faulting process id: 0x118c
Faulting application start time: 0x01d1a3c0d2a6db9d
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\SHELL32.dll
Report I'd: dcf1f04b-0fb4-11e6-acfc-00235482096a

In the first crash, I see the faulting module path as an NVidia dll file, however the second is something different. I did run sfc /scannow and it returned a message saying it "found corrupt files but was unable to fix some of them". I searched around a bit and found the following:


http://www.thewindowsclub.com/windows-resource-protection-found-corrupt-files


http://www.sevenforums.com/crash-lockup-debug-how/104768-troubleshooting-explorer-exe-crashing-issues.html


Would either of these be something I could do to fix those corrupted files? Is there something else I'm missing with these crash reports?


Any help/insight would be appreciated. Thanks!

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