Application crash - Brother iPrint & Scan

[chjohans]

Just bought and installed a new Brother multi-function printer tro replace a broken Canon printer. Installed the drivers and the printer is working fine. The scanned function works as well.

But when I install "Brother iPrint & Scan", which is a software package that gives you more control of the scanning process, this software will not start. The process just terminates, and I find the following in Event Viewer:

Event 1026, .NET Runtime

Application: Brother iPrint&Scan.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.IO.DirectoryNotFoundException

at System.IO.__Error.WinIOError(Int32, System.String)

at System.IO.Directory.InternalCreateDirectory(System.String, System.String, System.Object, Boolean)

at System.IO.DirectoryInfo.Create()

at Rodem.UI.Wpf.Services.ApplicationAuthenticationService.GetApplicationAuthenticationFile()

at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<>c__DisplayClass9_0.<SetAuthenticationInfo>b__0()

at System.Threading.Tasks.Task.InnerInvoke()

at System.Threading.Tasks.Task.Execute()

at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)

at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<SetAuthenticationInfo>d__9.MoveNext()

at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)

at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<MarkAsAuthenticated>d__5.MoveNext()

at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)

at Rodem.UI.Core.Services.ApplicationAuthenticator+<Authenticate>d__8.MoveNext()


Exception Info: System.AggregateException

at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)

at System.Threading.Tasks.Task`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResultCore(Boolean)

at System.Threading.Tasks.Task`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Result()

at Rodem.UI.Wpf.App.OnStartup(System.Windows.StartupEventArgs)

at System.Windows.Application.<.ctor>b__1_0(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.DispatcherOperation.InvokeImpl()

at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)

at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)

at System.Windows.Threading.DispatcherOperation.Invoke()

at System.Windows.Threading.Dispatcher.ProcessQueue()

at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)

at System.Windows.Application.RunDispatcher(System.Object)

at System.Windows.Application.RunInternal(System.Windows.Window)

at System.Windows.Application.Run(System.Windows.Window)

at Rodem.UI.Wpf.App.Main()


Event 1000, Application Error
Faulting application name: Brother iPrint&Scan.exe, version: 4.4.0.33, time stamp: 0x5d4cfad9
Faulting module name: KERNELBASE.dll, version: 10.0.18362.356, time stamp: 0x8c4198ab
Exception code: 0xe0434352
Fault offset: 0x00113522
Faulting process id: 0x1eb0
Faulting application start time: 0x01d58ea92f1d9c51
Faulting application path: C:\Program Files (x86)\Brother\iPrint&Scan\Brother iPrint&Scan.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 4834c575-85e7-42d8-b2e4-01a0fd98199d
Faulting package full name:
Faulting package-relative application ID:
Brother's tech support is useless and all they can suggest is to reinstall Windows 10, which I'm not gonna do.

Does anyone have any suggestion re what could be wrong and how to solve this?

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