E
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Guest
I have had two applications crash with the error AppHangB1 (Steam and Symantec Endpoint Protection) while trying to use them. The issue could be unrelated to Windows, but given that it affects two distinct applications I wanted to ask about it here.
1) I am no longer able to open or install games on Steam. I can open and run steam, but as soon as I click "play" or "install" the application freezes. Sometimes I can't even close it with Task Manager, and I end up having to re-start my computer. I was able successfully run games with Steam 1.5 weeks ago, hence why I know this is a recent issue. I have attempted to:
-restart computer
-reset network
-add dx9 to the shortcut file path name
-run in safe mode (application still worked, but I couldn't install, because no internet)
-run quick scan with windows and symantec antivirus (no viruses)
-update windows
-re-install steam
2) In the process of trying to add Steam to Symantec's approved list of programs, Symantec crashed. I basically had the same issue as with Steam. I can still use Symantec and run the scan, I just can't add anything to the approved list of directories. I have attempted to:
-update Symantec
-use Symantec's troubleshooting tool
I have a Asus Zenbook running Windows 10. Here is additional error info:
---------------
Source
Steam Client Bootstrapper
Summary
Stopped responding and was closed
Date
1/2/2021 12:46 PM
Status
Not reported
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Steam\steam.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: steam.exe
Application Version: 6.28.18.86
Application Timestamp: 5fdfd9e2
Hang Signature: ac1e
Hang Type: 134217728
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: ac1e0899c661cf51d941b892c3bab683
Additional Hang Signature 2: 01d7
Additional Hang Signature 3: 01d7646557620503da80222b58193003
Additional Hang Signature 4: ac1e
Additional Hang Signature 5: ac1e0899c661cf51d941b892c3bab683
Additional Hang Signature 6: 01d7
Additional Hang Signature 7: 01d7646557620503da80222b58193003
----------------------------
Source
Symantec Endpoint Protection
Summary
Stopped responding and was closed
Date
1/1/2021 8:41 PM
Status
Not reported
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.2415.0200.105\Bin\SymCorpUI.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: SymCorpUI.exe
Application Version: 14.0.2415.200
Application Timestamp: 59254f77
Hang Signature: a5af
Hang Type: 134217728
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: a5afe36b9822f0b353e17131bff978ba
Additional Hang Signature 2: 8bfa
Additional Hang Signature 3: 8bfa69898815fa0fb27c82bb38071f43
Additional Hang Signature 4: a5af
Additional Hang Signature 5: a5afe36b9822f0b353e17131bff978ba
Additional Hang Signature 6: 8bfa
Additional Hang Signature 7: 8bfa69898815fa0fb27c82bb38071f43
Continue reading...
1) I am no longer able to open or install games on Steam. I can open and run steam, but as soon as I click "play" or "install" the application freezes. Sometimes I can't even close it with Task Manager, and I end up having to re-start my computer. I was able successfully run games with Steam 1.5 weeks ago, hence why I know this is a recent issue. I have attempted to:
-restart computer
-reset network
-add dx9 to the shortcut file path name
-run in safe mode (application still worked, but I couldn't install, because no internet)
-run quick scan with windows and symantec antivirus (no viruses)
-update windows
-re-install steam
2) In the process of trying to add Steam to Symantec's approved list of programs, Symantec crashed. I basically had the same issue as with Steam. I can still use Symantec and run the scan, I just can't add anything to the approved list of directories. I have attempted to:
-update Symantec
-use Symantec's troubleshooting tool
I have a Asus Zenbook running Windows 10. Here is additional error info:
---------------
Source
Steam Client Bootstrapper
Summary
Stopped responding and was closed
Date
1/2/2021 12:46 PM
Status
Not reported
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Steam\steam.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: steam.exe
Application Version: 6.28.18.86
Application Timestamp: 5fdfd9e2
Hang Signature: ac1e
Hang Type: 134217728
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: ac1e0899c661cf51d941b892c3bab683
Additional Hang Signature 2: 01d7
Additional Hang Signature 3: 01d7646557620503da80222b58193003
Additional Hang Signature 4: ac1e
Additional Hang Signature 5: ac1e0899c661cf51d941b892c3bab683
Additional Hang Signature 6: 01d7
Additional Hang Signature 7: 01d7646557620503da80222b58193003
----------------------------
Source
Symantec Endpoint Protection
Summary
Stopped responding and was closed
Date
1/1/2021 8:41 PM
Status
Not reported
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.2415.0200.105\Bin\SymCorpUI.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: SymCorpUI.exe
Application Version: 14.0.2415.200
Application Timestamp: 59254f77
Hang Signature: a5af
Hang Type: 134217728
OS Version: 10.0.19042.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: a5afe36b9822f0b353e17131bff978ba
Additional Hang Signature 2: 8bfa
Additional Hang Signature 3: 8bfa69898815fa0fb27c82bb38071f43
Additional Hang Signature 4: a5af
Additional Hang Signature 5: a5afe36b9822f0b353e17131bff978ba
Additional Hang Signature 6: 8bfa
Additional Hang Signature 7: 8bfa69898815fa0fb27c82bb38071f43
Continue reading...