All Netflix downloads lost after power loss

  • Thread starter Thread starter Andre993
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Andre993

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Hi,

I had a number of downloaded movies, TV shows and series on my Windows 10 Laptop from Netflix to watch later in "Offline" mode.


I started a downloaded movie with internet connection enabled and movie was sitting ready to start when my laptop "crashed" as a result of low battery. Caused by me not correctly fitting the power cord into it... :(


Anyway, after fixing my power cord issue... I restarting my laptop, I opened the Netflix App, and Netflix was very very slow and just sat there with the spinning wheel..... waiting...... and waiting ... and waiting.


In the end I exit fron Netflix, shutdown and restarted my laptop, much better.... went to downloads to resume watching my movie and it is "gone" from my Netflix downloaded list!


Not only is that movie "lost/deleted" so are all my other downloads, even the few I downloaded today - all gone, deleted !


Ive restarted my laptop again, logged out of Netflix and back into it again... Nothing, Netflix message simple says "would you like to find something to download"???


Which I did to see if Downloads are working and yes I did download a new movie... but where are all the previous movies etc...


Any ideas on why and are the "lost" movies etc still on my laptop somewhere


Thanks

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