AIP Unified Client Error. Selected user account does not exist in tenant and cannot access the application

  • Thread starter Thread starter CMRowles
  • Start date Start date
C

CMRowles

Guest
I have installed and re installed the AIP Unified Client but still get the same error below when I open any office application of when right clicking on a file and selecting 'Classify and Protect' from the menu


b47e94b4-ddd5-4b05-8fc6-216356e110f9?upload=true.jpg


I have created other tenants to test out AIP, and I have removed these accounts from my machine. Then I have uninstalled, rebooted and then reinstalled the AIP Client but I'm still getting the same error. I have also exported the log files and attempted to look for the solution there, but to no avail. I have also reset the AIP Client. It appears that the AIP Client is still attempting to a connect to one of the test tenants. I have logged the account it is trying to connect to out of all apps, out the error still persists. I have also attempted to clean the registry of any reference to this account in the test tenant, but still the error!!


This exact same problem has been raised before AIP: Selected user account does not exist in tenant...

Continue reading...
 
Back
Top