After motherboard replacement, received blue "bitlock recovery screen" upon boot.

  • Thread starter Thread starter ralphdellinger
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ralphdellinger

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Long story short, motherboard was replaced by dell technician and starting laptop, blue bitlock recovery screen came up asking for recovery code. We were told that we'd have to send laptop to Texas for them to install a new hard drive. We don't remember ever encrypting the hard drive so we don't have a recovery code. Went to microsoft account and under her profile there weren;t any devices associated with her.Is there anything else we can do? This is a work computer that will take a while to get everything installed to the way it was.

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