Acer laptop is freezing and or crashing

  • Thread starter Thread starter Robert Higginson
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Robert Higginson

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My wifes laptop freezes and has started crashing.The laptop is an Acer Nitro AN515-45Windows 11 Version 23H2Most of the time the laptop feezes and requires a hard resetLately it has started blue screening and generating a Hypervisor_errorI have included a link to the latest mini dump belowhttps://www.dropbox.com/scl/fi/64vxp6h1wuv8ztk72jovo/062924-10203-01.dmp?rlkey=qpz8iginebyml3ry513p563pv&st=oagamx2k&dl=0I would be extremely grateful if someone could helpRegardsRob

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