Account temporarily blocked

[Microsoft Windows]

Good evening. Hope this message finds you wellMy son’s laptop (microsoft surface 3) has been temporarily blocked following several attempts of entering the wrong password / pinWe are getting the following message “Oops, something went wrongSomeone has entered an incorrect password for this account too many times. To help protect you, we've temporarily locked your account. Please try again later.”Overt the course of the last 2 weeks, we have tried several times to unlock, but every time we try, we get the same messageCould someone help us to unlock this situation?Kind regardsJesus

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