Account purchased linked to wrong account that I can't access

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Angela Maher1

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I ordered Microsoft 365 Business Standard on 6 June 2024. It automatically linked to an old work account instead of my personal one.Now I can't access the product, and I can't access the account to change it in any way. I can't even cancel it! I will have to contact my bank to stop payments.The phone line won't put me through to anyone and sends me to online forums that have links that don't work.I do hope Microsoft's huge profits afford for suitable customer service to be provided in this matter.Can someone please assist?Angela Maher

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