N
Ninjar98
Guest
Today my Bluetooth headphones suddenly stopped working. After I tried to troubleshoot myself, bluetooth is no longer appearing in the device manager. Here is what happened.
- My toggle button for Bluetooth in “Bluetooth and other devices” disappeared and all the devices said “Bluetooth is turned off”
- I began troubleshooting myself, tried restarting my computer (Dell Inspiron 3583), updating the drivers in device manager.
- Went to Dell’s website and downloaded the driver, ran it, and restarted my pc.
- While trying to fix the problem, I accidentally uninstalled my bluetooth driver (Qualcomm QCA9377) in device manager (right click, uninstall)
- Tried (windows key+R> services.msc> bluetooth support service > restart; bluetooth support service> properties> automatic >OK)
- Tried going through (Troubleshoot> bluetooth > Run the troubleshooter > Device does not have bluetooth> Check bluetooth capability detected)
- I reset my laptop (Dell Inspiron 3583) and kept the files, as a last resort to try to fix the problem and I still have no bluetooth in Device Manager (or bluetooth button). (After resetting I went back and tried all the things I mentioned above again)
- I notice in device manager that under my USB tab, there is an “Unknown USB device (Device Descriptor Request Failed). But I do not know if that is the same issue. I also went in and tried updating all my USB drivers (including that one).
I caught a screenshot of me uninstalling the bluetooth driver, right when I realized I was accidentally uninstalling it.
I would really appreciate your help!
thanks
Continue reading...
- My toggle button for Bluetooth in “Bluetooth and other devices” disappeared and all the devices said “Bluetooth is turned off”
- I began troubleshooting myself, tried restarting my computer (Dell Inspiron 3583), updating the drivers in device manager.
- Went to Dell’s website and downloaded the driver, ran it, and restarted my pc.
- While trying to fix the problem, I accidentally uninstalled my bluetooth driver (Qualcomm QCA9377) in device manager (right click, uninstall)
- Tried (windows key+R> services.msc> bluetooth support service > restart; bluetooth support service> properties> automatic >OK)
- Tried going through (Troubleshoot> bluetooth > Run the troubleshooter > Device does not have bluetooth> Check bluetooth capability detected)
- I reset my laptop (Dell Inspiron 3583) and kept the files, as a last resort to try to fix the problem and I still have no bluetooth in Device Manager (or bluetooth button). (After resetting I went back and tried all the things I mentioned above again)
- I notice in device manager that under my USB tab, there is an “Unknown USB device (Device Descriptor Request Failed). But I do not know if that is the same issue. I also went in and tried updating all my USB drivers (including that one).
I caught a screenshot of me uninstalling the bluetooth driver, right when I realized I was accidentally uninstalling it.
I would really appreciate your help!
thanks
Continue reading...
