About Bitlocker Decryption

[Windows 11]

Dear Team, My customer laptop since 2022 and shop technician create the bit Locker descrytion. And last months i upgrade BIOS in my lenovo laptop. after restarting the laptop, laptop ask me for recovery Key . User only remember the bitlocker key but he don't have Bit Locker recovery and microsoft account too. So what should i do ???

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