A microsoft technician damaged my computer by deleting system files and says we have to deal with it. Now how do I send a complaint to MICROSOFT.

[Ivanvikingbear]

Microsoft really botched there job. My computer, which is a model HP 14-ax010wm, had windows 10, but it did not have enough space to update until recently when we used a flash drive to give it space. What happened recently though is that we discovered that it was so behind on updates, it was not able to process certain updates. Certain files and other mechanisms started to malfunction too so we decided to get Microsoft support to help. First I worked with Microsoft tech support from 9pm to 3am in December of last year to try to fix the issue with no avail. I also had to contact multiple tech support employees in that period because each kept leaving. It also took long to communicate and fix the issue due to Microsoft having "network issues." Here comes the real issue. I had my father work with the tech support since he knew much more about computers then I did. He worked with tech support for SEVEN hours straight and what happened was that the support turned a functional computer with small errors into a windows vista that had a SYSTEM ERROR pop up every second. The tech support was trying to download an application that will catch the computer up, but it did not have enough space. He decided it would be a wonderful idea to delete system 32 files. Applications such as file explorer, snipping tool, and others are basically inaccessible. Also the windows button does not work, many system features are missing, and certain websites do not load on the computer. The insult to injury though is that we have to PAY HP to give a copy of windows 10 to boot on the computer or we have to get a friend with another HP windows 10 to transfer there windows onto our computer with the help of tech support. I am massively annoyed from this since I use this computer for schoolwork and my Youtube channel. I would like Microsoft to actually fix my computer and apologize for destroying it. Otherwise, I am going to see Microsoft as a cynical money loving company that values money over people.

Continue reading...