80070002 Error

[John Harris]

I am finding this very exasperating and hope someone can give me the correct
fix, as nothing on MS's site helps at all.

1.I get a notification that there are updates
2.Vista (HP) download the 5 updates and installs them
3.Vista Requests I restart the computer
4.Upon restart I get a message that the install failed
5.Updates redownloads and goes through the whole process again

I have followed all the steps in the MS Help Files (stopping the service,
deleting all the files in the updates folder, starting the service, etc.
etc. etc. Nothing is working. I am pasting one of the errors from the 5
updates below:

Security Update for Windows Vista (KB935807)
Installation date: ?7/?15/?2007 4:54 PM
Installation status: Failed
Error details: Code 80070002
Update type: Important
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can help
protect your computer by installing this update from Microsoft. After you
install this item, you may have to restart your computer.
More information:
http://go.microsoft.com/fwlink/?LinkId=91033
Help and Support:
http://support.microsoft.com

Any help is appreciated.

JC

 

[MowGreen [MVP]]

0x80070002 = The System cannot find the file specified

Which antivirus software is installed ? Perhaps it's corrupting/blocking
the downloads of the updates OR, there's a router issue if the system is
on a home network, OR, there's a 3rd party firewall installed.

Suggest you try a manual download with the AV temporarily
Paused/Disabled from any monitoring of the system.

Create a folder on the root drive [usualy C:\ ] and name it
935807.
Download KB935807 and SAVE it :
http://www.microsoft.com/downloads/...46-6afa-4a30-833d-e058e000c821&displaylang=en

Close the browser and any other open programs.
Now open a Command Prompt with Elevated Privileges by going to
Start, type cmd in the Start Search box, and then *right-click* cmd in
the Programs list.
Click 'Run as administrator', and then click Continue.
If you are prompted for an administrator password or for confirmation,
type the password, or click Allow.

At the Command Prompt, either type this in exactly as written or
copy&paste it:

wusa.exe C:\935807\Windows6.0-KB935807-x86.msu /quiet /norestart

Press Enter
The update *should* install now
If the Command Prompt window does not close, then type in

exit
Press Enter
Restart the system if prompted to
Did that get KB935807 installed ?

Description of the Windows Update Stand-alone Installer (Wusa.exe) and
of .msu files in Windows Vista
http://support.microsoft.com/kb/934307


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


John Harris wrote:

> I am finding this very exasperating and hope someone can give me the
> correct fix, as nothing on MS's site helps at all.
>
> 1.I get a notification that there are updates
> 2.Vista (HP) download the 5 updates and installs them
> 3.Vista Requests I restart the computer
> 4.Upon restart I get a message that the install failed
> 5.Updates redownloads and goes through the whole process again
>
> I have followed all the steps in the MS Help Files (stopping the
> service, deleting all the files in the updates folder, starting the
> service, etc. etc. etc. Nothing is working. I am pasting one of the
> errors from the 5 updates below:
>
> Security Update for Windows Vista (KB935807)
> Installation date: ?7/?15/?2007 4:54 PM
> Installation status: Failed
> Error details: Code 80070002
> Update type: Important
> A security issue has been identified that could allow an attacker to
> compromise your Windows-based system and gain control over it. You can
> help protect your computer by installing this update from Microsoft.
> After you install this item, you may have to restart your computer.
> More information:
> http://go.microsoft.com/fwlink/?LinkId=91033
> Help and Support:
> http://support.microsoft.com
>
> Any help is appreciated.
>
> JC
>