2016 server won't install updates from WSUS or manually

[Microsoft Windows]

I have a 2016 windows server that will not pull down and install updates from the WSUS server. I have manually d/l the updates and they still won't install.This is a virtual server under vmware, it's the only one that is having this problem.I have restarted the server. I have stopped the windows update service and deleted the SoftwareDistribution folder.I have tried to update in place the server to 2019 and it unwinds the update at the very end (I gathered the screen shots and event logs).Not sure what else I can try at this point to get the updates to install. any thoughts?thanks

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