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HarmonyGuru
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We are running multiple 2016 Server Standard RDS servers. One of them after a reboot (usually due to windows updates) will not allow any users to open Microsoft applications (IE , Edge, Word, Excel) a second reboot usually clears up the problem, but becomes impractical during business hours. This problem repeats itself after every 2 AM reboot.
sfc /scannow shows no errors
The following error appears in the Application log, but doesn't provide guidance to the cause.
Log Name: Application
Source: Application Error
Date: 8/18/2020 8:15:55 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: [RDS Server]
Description:
Faulting application name: IEXPLORE.EXE, version: 11.0.14393.2007, time stamp: 0x5a49bd19
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000103
Faulting process id: 0x5278
Faulting application start time: 0x01d67561b41bfacd
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: unknown
Report Id: cb3e1fbf-d182-49eb-9ff3-e1cea436b2da
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-08-18T13:15:55.008500700Z" />
<EventRecordID>2490327</EventRecordID>
<Channel>Application</Channel>
<Computer>RDS Server</Computer>
<Security />
</System>
<EventData>
<Data>IEXPLORE.EXE</Data>
<Data>11.0.14393.2007</Data>
<Data>5a49bd19</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00000103</Data>
<Data>5278</Data>
<Data>01d67561b41bfacd</Data>
<Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
<Data>unknown</Data>
<Data>cb3e1fbf-d182-49eb-9ff3-e1cea436b2da</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Any ideas?
Continue reading...
sfc /scannow shows no errors
The following error appears in the Application log, but doesn't provide guidance to the cause.
Log Name: Application
Source: Application Error
Date: 8/18/2020 8:15:55 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: [RDS Server]
Description:
Faulting application name: IEXPLORE.EXE, version: 11.0.14393.2007, time stamp: 0x5a49bd19
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000103
Faulting process id: 0x5278
Faulting application start time: 0x01d67561b41bfacd
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: unknown
Report Id: cb3e1fbf-d182-49eb-9ff3-e1cea436b2da
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-08-18T13:15:55.008500700Z" />
<EventRecordID>2490327</EventRecordID>
<Channel>Application</Channel>
<Computer>RDS Server</Computer>
<Security />
</System>
<EventData>
<Data>IEXPLORE.EXE</Data>
<Data>11.0.14393.2007</Data>
<Data>5a49bd19</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00000103</Data>
<Data>5278</Data>
<Data>01d67561b41bfacd</Data>
<Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
<Data>unknown</Data>
<Data>cb3e1fbf-d182-49eb-9ff3-e1cea436b2da</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Any ideas?
Continue reading...