OTC 8.2.1 fails with the following log



Waiting for next device. Please connect a device via USB. Press q to quit.
1e99c3a88f0c9939977faf400edb3120: Lumia 1520(RM-937_eu_euro1_231) 8.10.14234.375
1e99c3a88f0c9939977faf400edb3120: Getting logs from device...
1e99c3a88f0c9939977faf400edb3120: There are multiple root elements. Line 2, position 2.

what can i do to fix this? i have a few phones with 8.1 that i need to move to windows 10.

thanks in advance for any help you can offer.

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