Cannot get into laptop after signing in


Sara Jackson1

I signed into my Microsoft account and then restarted my computer. The start up screen shows my Microsoft user name and I click to sign in. I enter the correct password and then it asks me to set up my pin. This doesn’t work, so it gives me the option to skip this step, so I skip it and click next. And then nothing happens. The dots just keep circling but it never lets me into the computer. The screen goes black, but my curser is still visible and the lights on the keyboard are on, but nothing functions. I’ve restarted like 5 times and every time same thing.

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